SHIPPING POLICY

PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER

PEAK SEASONS.  

AMENDING A SHIPPING ADDRESS

WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED

AFTER CHECKOUT.

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL

ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT&TRACKING

INFORMATION.

CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR

SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.

U.S. SHIPPING OPTIONS AND COSTS

HOUSE OF PROTEGE ® OFFERS FREE STANDARD GROUND SHIPPING FOR ALL FULL

PRICE MAINLINE ORDERS SHIPPING WITHIN THE UNITED STATES.  ORDERS TAKE 4-7

BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER

IN MIAMI FLORIDA.

FOR ALL OTHER PURCHASES, SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT

AND WILL BE BASED ON YOUR SHIPPING ADDRESS AND ESTIMATED WEIGHT OF

YOUR PACKAGE. 

EXPEDITED SHIPPING AVAILABLE AT THIS TIME.

FOR DELIVERIES TO ALASKA, HAWAII AND PUERTO RICO, YOUR ORDER WILL BE

AUTOMATICALLY UPGRADED TO AIR DELIVERY AT CHECKOUT.

WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

WE DO NOT SHIP TO PO BOXES.

INTERNATIONAL SHIPPING OPTIONS AND COSTS

INTERNATIONAL SHIPPING RATES VARY.  DURING CHECKOUT WE CALCULATE

SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR

PACKAGE. 

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE

TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE

RETURNED TO THE SENDER (HOUSE OF PROTEGE) AT THE CUSTOMER’S EXPENSE. 

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL

BE HELD AT A LOCAL FEDEX CENTER FOR PICK UP.  IF THE CUSTOMER FAILS TO

PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE

SENDER (HOUSE OF PROTEGE ®) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE

PACKAGE WILL BE RETURNED TO HOUSE OF PROTEGE AT YOUR EXPENSE. THE

EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY

HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE

AMOUNT TO BE REFUNDED.

PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE

DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL

FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.

DAMAGED/OPENED BOX

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE

TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE

SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO

CONTACT US AT SHOP@HOUSEOFPROTEGE.COM