PAYMENT INFORMATION

PAYMENT METHODS

HOUSE OF PROTEGE® ACCEPTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS,

PAYPAL, APPLE PAY, AND ANDROID PAY. PLEASE NOTE ONLY ONE (1) FORM OF

PAYMENT METHOD MAY BE USED ON A SINGLE ORDER.

PAYMENT TROUBLESHOOTING

FOR THE SECURITY OF OUR SHOPPERS, WE HAVE FRAUD PROTECTIONS IN PLACE

DURING OUR CHECKOUT PROCESS.  IF YOU ARE ATTEMPTING TO CHECKOUT AND

RECEIVE THE FOLLOWING ERROR MESSAGE "TRANSACTION CANNOT BE

PROCESSED" PLEASE CONTACT YOUR BANK IN ORDER FOR THEM TO AUTHORIZE THE

TRANSACTION. 

CHARGING YOUR CARD

ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO

THE AMOUNT AND CURRENCY OF YOUR ORDER, INCLUDING ANY APPLICABLE TAXES

AND SHIPPING FEES.

REFUNDS FOR FULL ORDER OR ITEM CANCELLATIONS

IF WE NEED TO CANCEL YOUR ORDER DUE TO LACK OF PRODUCT AVAILABILITY, WE

WILL NOTIFY YOU BY EMAIL AND WILL REFUND THE AMOUNT CHARGED

IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE

FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.

PAYMENT FOR PREORDERED ITEMS

WE COLLECT PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME YOU

PLACE THE ORDER.  

PERSONAL INFORMATION

ALL INFORMATION SHARED WITH HOUSE OF PROTEGE® WHEN PLACING AN ORDER IS

CONFIDENTIAL. FOR ADDITIONAL INFORMATION PLEASE READ OUR PRIVACY POLICY.

INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX DUTIES

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES

TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.   THIS

RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL

CUSTOMS FOR FURTHER INFORMATION.